04.09.2019 – Open position

Customer Success Manager (German-speaking)

full-time, Helsinki

Hi there! Do you feel that the financial industry is stiff and complicated?

Join our rapidly growing Swiss-Finnish FinTech startup, Selma Finance, as a full-time customer success manager. As a member of our Helsinki-based team, you’ll be supporting our clients and community and taking part in making Selma as the friendliest, most exciting way to take care of their finances. 😊


You’ll be at home with Selma if you

  • are tired of the old and dusty financial world and want to make it sparkle

  • like to interact with clients and think they should have an impact on product development

  • enjoy learning new things, working closely with others and experimenting with ballsy ideas


Skills we’re after

 
  • Business degree with a major or minor in banking/finance (BBA or similar) 

  • Proficiency in English and German 

  • Excellent communication skills and great with customers

  • Basic interest and understanding of financial markets 

  • Curious and self-driven “get stuff done, well” -attitude

A plus

  • Experience in a customer success position 

  • Swiss German

Don't worry if you don't tick all the boxes. As a small company, we're able to tailor the role to your strengths.

 

As a core member of our Helsinki-based crew, you’ll work side-by-side with the lead designer and the growth team.


Among other things, you will 

  • Support our clients and prospects through chat, calls and emails 

  • Support the customer onboarding process together with our partner bank 

  • Build and manage engaging email journeys 

  • Implement best practices and processes that will help the customer success team grow 

  • Develop and manage customer support pages and FAQ templates

  • Be involved in building the Selma community further 

  • Ideate and conceptualize ideas to engage our customers 

  • Collect and structure client input and feedback and 

  • developing our product towards better customer happiness together with our product team,


Your perks & benefits

  • Competitive salary & stock options

  • The tools and the freedom to do your thing, and all the support to do it well

  • Trust to manage your schedule

  • Annual trips with the team (this year we were in Poland!)

  • Welcoming bunch of jolly teammates


Think we might make a match?

Great! Please send your LinkedIn profile/CV and a few words why you’d like to join us to CEO Patrik Schär hello@selma.io. We'll invite the most promising candidates in for a quick round of interviews.


Selma as your workplace

Selma is a growing startup with 7 gals and guys from Finland, Switzerland, Austria and Ukraine. Although most of us choose to work from the office in the central Helsinki, remote work is part of our backbone. That means we arrange every meeting remote-first, and share everything from emails and plans to meeting notes and design drafts in the company chat. It also means that you can work remotely when it fits the schedule.

With Selma, you’d join a team that appreciates skills over hierarchy, ideas over egos and experiments over guesses. Oh, and important side note: collectively we love sports, drinks, drawing, cooking and dad jokes. 😅

 
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💕

Mikael, Jarkko, Niklas, Carina, Kevin, Valeria & (horizontally) Patrik.