04.09.2019 – Open position
Customer Success Manager (German-speaking)
Hi there! Do you feel that the financial industry is stiff and complicated?
Join our rapidly growing Swiss-Finnish FinTech startup, Selma Finance, as a full-time customer success manager. As a member of our Helsinki-based team, you’ll be supporting our clients and community and taking part in making Selma as the friendliest, most exciting way to take care of their finances. 😊
You’ll be at home with Selma if you
are tired of the old and dusty financial world and want to make it sparkle
like to interact with clients and think they should have an impact on product development
enjoy learning new things, working closely with others and experimenting with ballsy ideas
Skills we’re after
Business degree with a major or minor in banking/finance (BBA or similar)
Proficiency in English and German
Excellent communication skills and great with customers
Basic interest and understanding of financial markets
Curious and self-driven “get stuff done, well” -attitude
Experience in a customer success position
Don't worry if you don't tick all the boxes. As a small company, we're able to tailor the role to your strengths.
As a core member of our Helsinki-based crew, you’ll work side-by-side with the lead designer and the growth team.
Among other things, you will
Support our clients and prospects through chat, calls and emails
Support the customer onboarding process together with our partner bank
Build and manage engaging email journeys
Implement best practices and processes that will help the customer success team grow
Develop and manage customer support pages and FAQ templates
Be involved in building the Selma community further
Ideate and conceptualize ideas to engage our customers
Collect and structure client input and feedback and
developing our product towards better customer happiness together with our product team,
Your perks & benefits
Competitive salary & stock options
The tools and the freedom to do your thing, and all the support to do it well
Trust to manage your schedule
Annual trips with the team (this year we were in Poland!)
Welcoming bunch of jolly teammates
Think we might make a match?
Great! Please send your LinkedIn profile/CV and a few words why you’d like to join us to CEO Patrik Schär firstname.lastname@example.org. We'll invite the most promising candidates in for a quick round of interviews.
Selma as your workplace
Selma is a growing startup with 7 gals and guys from Finland, Switzerland, Austria and Ukraine. Although most of us choose to work from the office in the central Helsinki, remote work is part of our backbone. That means we arrange every meeting remote-first, and share everything from emails and plans to meeting notes and design drafts in the company chat. It also means that you can work remotely when it fits the schedule.
With Selma, you’d join a team that appreciates skills over hierarchy, ideas over egos and experiments over guesses. Oh, and important side note: collectively we love sports, drinks, drawing, cooking and dad jokes. 😅
Mikael, Jarkko, Niklas, Carina, Kevin, Valeria & (horizontally) Patrik.